Question 1

How do I download and install GanyatPos?

Accepted Answer

Open the Download page and click 'Download free for Windows'. After a quick lead form, Ganyat-POS-Setup.exe starts downloading. Double-click to install — it takes about 2 minutes.

Question 2

What is a 'Shop Code'?

Accepted Answer

A Shop Code is a unique short name for your shop (e.g. rameshstore) used to log in. Use lowercase letters and numbers only. Once set, it cannot be changed.

Question 3

Can I import my existing products?

Accepted Answer

Yes. Use the bulk import option under Products → Import and upload an Excel/CSV file. We provide a template inside the app.

Question 4

Does Ganyat create GST-compliant invoices?

Accepted Answer

Yes — fully GST-compliant with CGST, SGST, IGST and reverse charge support. GSTR-1, 2A and 3B reports are ready to share with your accountant.

Question 5

Can I send invoices on WhatsApp?

Accepted Answer

Yes. One tap shares a clean invoice link with your customer. No app installation needed on their side.

Question 6

Are non-GST invoices supported?

Accepted Answer

Yes. You can run GST and non-GST billing side by side from the same screen.

Question 7

Is GanyatPos really free?

Accepted Answer

You get a 14-day free trial with every feature unlocked — no credit card. After that, Pro is ₹499/month or talk to us about Business pricing.

Question 8

Which payment methods do you accept?

Accepted Answer

UPI, debit/credit cards, net banking and popular wallets via Razorpay's secure checkout.

Question 9

Can I cancel anytime?

Accepted Answer

Yes. Cancel from inside the app. Refunds for unused cycles are handled case by case.

Question 10

Is my data safe?

Accepted Answer

Encrypted in transit and at rest, role-based access, and automatic cloud backup. Even if your PC fails, your shop is safe.

Question 11

What happens if I switch computers?

Accepted Answer

Log in on the new PC with your Shop Code and password — your data syncs automatically from the cloud.

Question 12

Can I run Ganyat offline?

Accepted Answer

Yes. Billing keeps working without internet and syncs automatically when you reconnect.

Question 13

How do I reach support?

Accepted Answer

WhatsApp is fastest (Mon–Sat). For detailed queries, email support.ganyat@gmail.com.

Question 14

I forgot my password — what now?

Accepted Answer

Contact us on WhatsApp or email with your Shop Code. We verify your identity and reset your admin password within minutes.

Question 15

Is there a mobile app?

Accepted Answer

Today GanyatPos is a Windows app. A native Android app and full browser access are on our roadmap.

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